1. These terms and conditions

1.1 What these terms cover

These are the terms and conditions on which we supply products and services to you.

1.2 Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products and/or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss. You are referred to Clause 8.3 in relation to the right to change your mind within a certain period of time.

1.3 References to:

• Products: Any products we supply to you either as part of the services or as stand-alone products under the contract as set out in our quotation.
• Services: Services we provide as part of the contract as set out in our quotation.
• We, our and us: No Hassle Homes Pty Ltd (covering No Hassle Homes, No Hassle Solutions, and No Hassle Gas), whose details can be found in clause 2.1.
• You and your: The individual/s or business stated in the quotation and who enter into a contract with us.
• Unforeseen works: Has the meaning set out in Clause 5.2.

 

2. Information about us and how to contact us

2.1 Who we are

We are No Hassle Homes Pty Ltd, a company registered in Queensland, Australia (covering No Hassle Homes, No Hassle Solutions, and No Hassle Gas). Our company QBCC registration number is 1523578.

2.2 How to contact us

You can contact us by telephoning us on 0731809779 or by email to info@nohasslehomes.com.au.

2.3 How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us.

2.4 “Writing” includes emails

When we use the words “writing” or “written” in these terms, this includes emails.
 

3. Our contract with you

• Details about quotations, order acceptance, order numbers, and what happens if we cannot accept your order.

 

4. Our products

• Products may vary slightly from their pictures; images are for illustrative purposes only.

 

5. Your and our right to make changes

• How to request changes and how unforeseen works are handled.
• Unforeseen Work and Additional Parts: If we encounter additional work, parts, or products required once we have begun to carry out the services, and these are not covered by your plan, we will inform you and provide details of the additional work, appliances, accessories, or parts required and the associated costs. We are not obliged to undertake work on any of your existing appliances or apparatus that is not covered by your plan. If you wish to instruct us to carry out this additional work, we require your confirmation in writing before proceeding, including confirmation that you want us to carry out the work straight away.
• Arranging Inspections: Once you have contacted us, we will need to arrange a time to inspect your home and ascertain what labour is required. We will arrange a time to do this as soon as reasonably possible, depending on the nature and effect of the problem you are experiencing.

 

6. Our rights to make changes to products

• Minor changes may be made to reflect laws or availability.

 

7. Providing the products and services

• Delivery, timing, delays, collection, access, and your legal rights if delivery or performance is late
• Delays Outside Our Control: We are not responsible for delays outside our control. If our supply of services (including an emergency call out) is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for the sum due to us for the balance of the period of cover until the expiry date on a pro-rata basis.

 

8. Your rights to end the contract

• When you can end the contract, including for faulty products, late delivery, or change of mind (cooling-off period).

 

9. How to end the contract with us

• Steps for notifying us, returning products, refund process, and costs involved.

 

10. Our rights to end the contract

• When we may end the contract, including non-payment or lack of required information.

 

11. If there is a problem

• How to contact us, summary of your legal rights, and obligations for rejected products.

 

12. Price and payment

• Where to find prices, payment methods, timing, invoices, interest for late payment, and dispute process.

 

13. Gas Delivery Terms (Important)

• Please make sure you include your invoice number with any direct bank transfers. Invoices must be paid within the allocated time.
• If payment is not received for gas bottle delivery, we will collect the gas bottle(s) supplied. In this case, a charge of $250 per bottle will be added to cover collection, refill, and administrative costs.
• Any failed collection attempts will incur an additional $100 fee per attempt. This amount will be added to your account.
• For all invoices, if the amount remains unpaid, a late fee of 5% per month will be charged on the outstanding balance until paid in full. The invoice may be passed to our credit control team, and any legal costs incurred will also be added to your account.
• We appreciate your prompt payment to avoid any additional charges.

 

14. Gas Bottle Supply and Safety

• Our gas bottles are filled and checked by our supplier to be at the correct pressure and compliant with relevant Queensland gas delivery codes.

 

15. Our warranty to you

15.1 You will be given the manufacturer’s warranty on any replacement products which we supply to you under the contract. 15.2 In addition to the warranty in Clause 15.1, we guarantee the workmanship under any services we carry out for a period of 12 months from the date of completion of the services, but this is subject to the exclusions in clause 15.3. If you have any problem within this period, please contact us on 0731809779 or email us at info@nohasslehomes.com.au. 15.3 Our warranty does not apply if the replacement products or any parts supplied by us when performing the services: (a) have been damaged either deliberately or negligently by you or anyone else; (b) have been repaired or a repair has been attempted by you or anyone else; (c) you have failed to follow or adhere to the manufacturer’s instructions; (d) you or anyone else have misused the replacement products or parts; (e) you have failed to store or look after the replacement products or have subjected them to abnormal usage; and/or (f) you have failed to adhere to all or any advice given by us to you about any necessary work required.
 

16. Our responsibility for loss or damage suffered by you

16.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the order process. 16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are:
as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Australian Consumer Law. 16.3 What we will not be responsible for: (a) Whilst we will use our best endeavours to match any existing brick work, pointing or rendering when carrying out services, we are not responsible if our work does not match like for like; (b) Whilst we will do our best to limit any damage, we are not responsible for damage caused by getting access to or drilling through existing tiles, brickwork, worktops, plasterwork or any of the fabric of
your home; (c) When supplying or fitting any replacement product, we are not responsible if the same causes unforeseen pressure on your existing system resulting in leaks or damage; (d) We are not responsible for any product of yours which has not been serviced or maintained by you in accordance with statutory regulations, Australian Standards, and/or the manufacturer’s instructions; (e) We are not liable for any existing defect in your home or in your central heating or water system. 16.4 When we are liable for damage to your home. When providing the services in your home, we will make good any damage to your home caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your home that we discover while providing the services. It is your responsibility to ensure that floor coverings are removed in areas in which we are to undertake the services and we are not responsible for any damage caused if you fail to do so. 16.5 We are not liable for business losses. If you use the replacement products or parts for any commercial, business or re-sale purpose we will have no liability to you for any consequential losses, including, but not limited to, loss of profit, loss of business, business interruption, or loss of business opportunity. 16.6 If you are a business: (i) We have no liability to you for any consequential losses, including, but not limited to, loss of profit, loss of business, business interruption, or loss of business opportunity; (ii) Without prejudice to the exclusion in clause 16.5(i), our total liability to you is limited to the price of the plan for the period of cover.
 

17. How we may use your personal information

17.1 How we will use your personal information. We will use the personal information you provide to us: (a) to supply the services to you; and (b) to process your payment for the plan. 17.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
 

18. Other important terms

18.1 We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 18.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 18.3 Nobody else has any rights under the contract. The contract is between you and us. No other person shall have any rights to enforce any of its terms. 18.4 If a court finds part of the contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 18.5 Even if we delay in enforcing any part of these terms, we
can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date. 18.6 Which laws apply to the contract and where you may bring legal proceedings. These terms are governed by Australian law and you can bring legal proceedings in the Australian courts. 18.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Queensland Building and Construction Commission (QBCC) via their website at qbcc.qld.gov.au. QBCC will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.